Posts Tagged ‘review’

Poor Customer Relations

Tuesday, September 29th, 2009

Wedding vendors unfortunately have to deal with some nasty bridezillas sometimes. It’s par for the course and it sucks, but when customer service is the make-or-break of social advertising in networking now, it’s almost required for a vendor to treat each client with the utmost respect, especially when they professionally addressed disappointment in the final product. This is where “we are sorry that you were not happy with the results”. There’s no need to offer anything – just an apology will suffice.

Hence, A Piece ‘O Cake should not leave threatening messages on their ex-customers’ voicemails about suing them for poor reviews.

I am allowed to voice my opinion and the cake vendor sucked. A Piece ‘O Cake from East Lansing gave us a shitty cake. Too bad for them – we were just notified that a national wedding site is featuring our wedding. One of the pictures they chose was of the cake and I denied them the right to use that photo. I told them I would never promote a vendor who leaves threatening messages or who can’t build a cake to the specifications of the client.

That was easy PR that they missed. Our photographer and décor vendor will be receiving rave reviews on the national site, because of their professionalism and ability to execute what they said they would. Accountability is prime.